2025 FINALISTS ANNOUNCED

Team Awards

ItSMF Australia Project of the Year

The Service Management Project of the Year will be awarded to the organisation that has undertaken a service transformation project or resolved a significant service-related challenge within the past 12 months either independently or in collaboration with a service provider. The organisation will have made use of best practices, effective management, excellent stakeholder engagement and communication, resource optimisation and potentially adopted new or agile methodologies to successfully complete a project.

Finalists

Adelaide University

Australia and New Zealand Banking Group Pty Ltd

Suncorp

Westpac Group

itSMF Australia Team of the Year

The Service Management Team of the Year will be awarded to the members of a team that have demonstrated exceptional implementation and execution of service management practices. The team will excel in delivering value to customers through effective and efficient processes, fostering continual improvement, innovation, collaboration and have achieved significant business benefits for their organisation, division or agency.

Finalists

Adelaide University

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Individual Awards

itSMF Australia Emerging Professional of the Year

The Service Management Emerging Professional of the Year is an individual who in their first 5 years of their Service Management career has demonstrated an outstanding level of achievement, ability and team support, and who also promises great potential for future success.

Finalists

Riley Gozzard  -Australia and New Zealand Banking Group Pty Ltd

Fabio Plos -Kinetic IT

Ara Vakatini - Endeavour Group Limited

itSMF Australia Champion of the Year

The Service Management Champion of the Year recognises an individual who has shown exemplary leadership, dedication, and innovation in advancing service management practices both within their own organisation and in the public sphere. Their contribution will be recognised by others for their commitment to drive positive change, fostering collaboration, championing the adoption of best practices to enhance service delivery and customer satisfaction.

Finalists

Tracey Horricks  - Adelaide University

Stephen Harland   - Australia and New Zealand Banking Group Pty Ltd

Adam Martin  - Kinetic IT

itSMF Australia Lifetime Contributor

The Service Management Lifetime Contribution is awarded to an individual who, over the course of their career, has made an outstanding and highly significant contribution within the Service Management domain and has been a great inspiration to the Service Management community. This award recognises consistent excellence across multiple projects over a sustained period and contribution to the advancement of the Service Management profession and fellow practitioners, as well as having established community respect.

Finalists

Biju Krishna Pillai

Michelle Major-Goldsmith

Harold Petersen