2025 National Industry Awards
Team awards
itSMF Australia Project of the Year
The Service Management Project of the Year will be awarded to the organisation that has undertaken a service transformation project or resolved a significant service-related challenge within the past 12 months either independently or in collaboration with a service provider. The organisation will have made use of best practices, effective management, excellent stakeholder engagement and communication, resource optimisation and potentially adopted new or agile methodologies to successfully complete a project.
itSMF Australia Team of the Year
The Service Management Team of the Year will be awarded to the members of a team that have demonstrated exceptional implementation and execution of service management practices. The team will excel in delivering value to customers through effective and efficient processes, fostering continual improvement, innovation, collaboration and have achieved significant business benefits for their organisation, division or agency.
**NEW** itSMF Australia Board Team Excellence Award
All the Team of the Year and Project of the Year nominations are eligible for this award. It is a Judges and Board members selected awards. The Awards Judges consisting of the itSMFA State Branch Chairs will select 3 submissions from the Team and Project nominations that they believe represent excellence, innovation, inspirational service management leadership and/or resulted in significant business benefits. From these submissions the current itSMFA Board will vote for the submission that will become the itSMF Australia Board Team Excellence Award.
Eligibility Requirement for Team Awards
• The team’s organisation must be a business entity with a registered office in Australia or be an Australian Government agency.
• The project or activity may be a discrete and separately managed phase of a larger service management programme of work.
• The majority of the completed project or activity must have been undertaken during the twelve months prior to the closing date for submissions.
Individual Awards
**NEW** itSMF Australia Emerging Professional of the Year
The Service Management Emerging Professional of the Year is an individual who in the first 5 years of their Service Management career has demonstrated an outstanding level of achievement, ability and team support, and who also promises great potential for future success.
itSMF Australia Champion of the Year
The Service Management Champion of the Year recognises an individual who has shown exemplary leadership, dedication, and innovation in advancing service management practices both within their own organisation and in the public sphere.
They will be recognised by others for their commitment to drive positive change, fostering collaboration, championing the adoption of best practices to enhance service delivery and customer satisfaction.
itSMF Australia Lifetime Contributor
The Service Management Lifetime Contributor is awarded to an individual who, over the course of their career, has made an outstanding and highly significant contribution within the Service Management domain and has been a great inspiration to the Service Management community.
This award recognises consistent excellence across multiple projects/activities over a sustained period and contribution to the advancement of the Service Management profession and fellow practitioners, as well as having established community respect.
Eligibility Requirement for Individual Awards
• Nominees must be residents of Australia.
• Nominees do not have to be a member of itSMF Australia but must be nominated by a current member.
• The majority of the completed project or activity must have been undertaken during the twelve months prior to the closing date for submissions (except for the Lifetime Contributor as these activities will have occurred over a 10+ year period).
