Registration conditions

itSMF Australia are very much looking forward to seeing you at the 2026 Service Management Conference in August 2026.
itSMF Australia has engaged The Association Specialists (TAS) to manage the Service Management Conference, including registration, bookings and payments.

All enquiries relating to these matters should be directed to The Association Specialists at smconference@theassociationspecialists.com.au

When registering to attend the conference, you accept the following registration terms:

1. Contract and Price

1.1 All prices displayed on the website are in Australian Dollars and inclusive of GST.
1.2 Registration is provided to the individual on the registration form only. Registrations cannot be shared between two or more people.
1.3 The description of the Conference, or any of the events forming part of the Conference, and prices, may be subject to change or correction at any time without notice. Although we seek to ensure information is correct, we make no representation or warranty as to information being accurate or complete. If we discover an error, we will try to notify you as soon as possible and allow you to cancel your order and obtain a refund if desired.

2. Payments

2.1 Once registration is received, a confirmation email and tax invoice will be issued.
2.2 Full payment must be received to be considered registered for the Conference.
2.3 Payment should be made online with valid credit cards (Visa, Mastercard, American Express), or by electronic bank transfer. All bank fees are to be covered by the remitter.
2.4 Any accounts must be paid in full 14 days from the invoice date or 10 business days before the Conference start date, whichever comes first.
2.5 The Organisers reserve the right, without notification, to cancel outstanding accounts anytime after 45 days from the date of the tax invoice being sent.
2.6 If payment is not received before the conference, access will be granted only after full payment is made via credit card.

3. Refunds/Cancellation Policy

Cancellations, amendments and substitutions must be made in writing to The Association Specialists at smconference@theassociationspecialists.com.au

The following terms will apply to any notice of cancellation of attendance at the Conference received:

• Up to 24 June 2026: full registration fees will be refunded minus an administration fee of $100.

• From 24 June to 8 July 2026: 50% of item(s) cancelled will be refunded (unless transferred)

• From 9 July 2026 to the Conference: no refunds will item(s) cancelled, substitutions only

Any cancellations from 9 July 2026 up to the Conference will be liable for the full cost.

We do understand that circumstances change and are happy to look at cancellations in a case-by-case scenario. At any point before the Conference, you are welcome to contact us in writing to nominate a substitute delegate at no extra charge.

If a registered delegate fails to attend the conference without providing prior notice, then a refund will not be provided.

Should you have difficulties in obtaining your visa and are not able to attend the Conference this cancellation policy still applies.

4. Insurance

It is strongly recommended that registrants take out insurance at the time of registration to include any eventuality including but not limited to loss of fees through cancellation of registrant’s participation in the Conference or through cancellation of the Conference, loss of airfares through cancellation for any reason, loss or damages to personal property, force majeure or any other reason.

5. Photography

By registering for the 2026 Service Management Conference you are hereby giving itSMF Australia permission to photograph or video you, for use in our publications, website and any other promotional material associated with itSMF Australia.

You can withdraw consent to your photograph/s or video image being used – please contact the event organiser in writing at smconference@theassociationspecialists.com.au – before or during the event.

6. General

All details on the conference website are subject to change without notice.
itSMF Australia reserves the right to make changes to the program, including presenters and sessions where necessary.
In the unlikely event that a presenter withdraws or cannot travel, itSMF Australia reserves the right to make the appropriate decision in the best interest of the conference – this may include not offering refunds, changes to the program and cancelling sessions.