Streams and Submission

Submissions close 11:59pm (AEST) on 17 May 2026

At our 27th Service Management Conference we want to hear from you. Do you have a story to tell? Experiences to share? Would you like to facilitate an interactive session or workshop? Or host a fireside chat?

Guidance from the community included wanting to hear more firsthand storytelling, with fewer theoretical concepts, we will be balancing the program to ensure we are meeting the need.

We invite you to be part of this conference by being a speaker.

Streams

Foundation focuses on doing fundamental service management well and 'turbocharging' core practices, not just beginner content, but rather optimising essential processes without extreme approaches.
Evolution emphasises case studies showing real-world implementations, combining multiple foundational practices into integrated solutions, as members strongly prefer hearing about actual successes, failures, and lessons learned.
Innovation provides flexibility for cutting-edge, unconventional content ('maverick' thought leadership) including AI and emerging technologies that may be outside core IT service management but represent future directions.

Presentation Formats

Speaker session
45-minute session on a subject near and dear to you aligning with one of the streams, 30 minutes of presentation and 15 minutes of Q&A and general discussion.

Interactive sessions/workshops - an opportunity for interactive, creative learning and information sharing based sessions
Do you have a topic you that would like to run as an interactive hands-on session or prepare as a workshop for delegates
These can be 45 minutes or 90 minutes in duration
Let us know your ideas

Fireside chats - an opportunity to create an intimate setting to tackle big questions, topics or problems.
Do you have a Fireside chat topic in mind that you would like to see explored?
Do you have a Fireside chat panel already assembled?
Do you know people attending who you think would be great panellists?
Not keen on a panel? Do you want to sit with a microphone and a big topic and have the room of delegates join in an open fireside discussion?

Accessing the Portal

Click on the link below to access the abstract submission site:

If this is your first time submitting an abstract for the Conference, please click on the Submit here button. Then click on ‘Begin here’ button in the submission site before being able to create your submission.

This will prompt you to enter your email address and create a password for your profile. You will then need to complete your Contact Information and upload your biography and photo. Once complete click on the ‘proceed’ button. After creating your profile, you will have access to submit, edit and withdraw any of your submission(s).

Note. If you have already created a profile, you will only need to enter your email address and password and click ‘Sign in’

Please remember that submitting an abstract does not automatically register you as a delegate. Presenters who fail to register by the due date risk having their presentation removed from the program.

Submit here

Guidelines and Submission Instructions

Please read the following instructions on how to prepare and submit your abstract for the 27th Service Management Conference.

Submissions will be returned if the guidelines are not adhered to. Accepted abstracts will be published exactly as they are submitted.

PLEASE NOTE:

* Abstracts submitted in hard copy will not be accepted. Only abstracts submitted via the online portal will be accepted and reviewed.

*All abstracts will be made anonymous prior to review by the Program Committee.

*All abstracts must be prepared in English.

*All accepted abstracts will be:

published exactly as they are submitted
appear in the app
made available to the delegates

KEY DATES

  
Speaker submissions open
Early March

Super Early bird registration opens
Early March

Super Early bird registrations closes
1 May 2026

Call for submissions closes
17 May 2026

Notification to authors
May 2026

Early bird registration closes
5 June 2026

*Each successful abstract submission will receive ONE complimentary ticket for ONE presenter. Any additional presenters will be required to purchase a full conference registration.

*The submitting author (if different to the presenting author) will be the one linked to the abstract and will receive all relevant information via email. It is the submitting author’s exclusive responsibility to ensure that all relevant emails are passed onto the presenting author and any other relevant parties.

Please remember to proof read the abstract submission before pressing submit.

Submitting your abstract

There are no restrictions on the number of submissions you may submit or the number of submissions you may present.
The deadline for submissions is 11:59pm(AEST) on 17 May 2026.

Submitting an abstract is a multi-step process:

Ensure you have a copy of your abstract file on hand so that you can copy/paste the information easily into the text-based submission form fields.
Your abstract body is to be no more than 500 words.

Step 1: Terms and Conditions

Read the terms and conditions for submitting an abstract and provide permission on behalf of all authors and affiliations associated with the abstract submission, for the abstract to appear on the website, app and in printed material if it is accepted for presentation.

Please also acknowledge that your abstract will only be accepted into the final program if you have a valid registration.

Step 2: Categorisation

Presentation Type – select the type of presentation you’d like to present (You can select any number of preferences)
The program committee can place you in any of these presentation types depending on program space and balance.

Speaker Session (Oral Presentation)
Interactive Session/Workshop
Fireside Chat

Category – select the theme that your presentation most aligns with

Foundation
Evolution
Innovation

Step 3: Abstract Title (max. 20 words)

Your title should be brief but long enough to clearly indicate the nature of the abstract. If you wish to include a subtitle, it must be included in the abstract body.

Please double-check your title, as it will be published as submitted.
Use mixed case for title – do not use all caps or all lowercase. Do not put your title in quotation marks.

Step 4: Authors & Affiliations

Your details as the main contact will automatically appear as an author. You will need to begin by checking your details are correct, add an affiliation and ticking if you are a presenter. Once it has been completed, you can add any additional authors and affiliations.

Please enter all authors in the order they should appear in the head of the abstract. If you (the Contact Author) are not the Presenter on a submission, you will need to provide contact information for the Presenter.

Note:
* Affiliations that are in the dropdown box and not selected will not be displayed.
* Please ensure the spelling of their names and affiliations (if applicable) is correct.
* Please consult with your co-authors on how they would like their names to appear.
* Provide an email contact for each co-author to confirm their contribution to the presentation.

Step 5: Abstract (max. 500 words)

Enter the abstract text, by either copy/pasting from your word file or typing in the information.
The abstract should follow the layout of the below sections with each section being no more than 100 words:
- Context
- Relevance and focus
- Method
- Analysis
- Learning objectives
Once your submission is complete, please read your abstract in full to ensure all details are correct.
Include a succinct overview of the intent and purpose of the presentation
Include any tables or figures you feel relevant
Ensure your abstract is print ready ie. If successful, the session information will appear in the collateral as it has been submitted in the abstract.

Step 6: Confirm the following items for your abstract submission

Confirm the following items for your authors:

Upload any supporting documents or images if required, but these must not be the abstract itself
Biography of Presenting Author(s) (max 125 words) – Provide a biography of the Presenting Author(s) exactly as it should be published on the website and app. The biography is limited to 150 words each and preferably written in third person.

Step 7

Once complete, you will be taken to a summary page to review all the details you have entered. If you are happy with the information, you may then click on the Finalise Submission button. The next screen will confirm your submission has been received. You will be sent a confirmation email.

Amendments can be made to your abstract until the submission deadline. Simply log into your Currinda profile, go to the submissions tab, select the abstract to amend and navigate through the top tabs to select the sections you wish to change.